Emergency Services

Grainger Emergency Services help you plan, respond and even recover faster.


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Emergency Preparedness Digital Catalog

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Emergency Preparedness Capabilities Guide

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Emergency Response and Recovery
Grainger provides emergency services to our customers and their communities during and after an emergency. In the event of an emergency, call (1-800-225-5994) 1-800-CALL-WWG (1-800-225-5994) for Grainger's 24-hour Emergency Services, which includes extended hours during major disasters.

After-Hours Emergency Services
Call 1-800-CALL-WWG to open a branch any time—even nights and weekends (a $ 50 fee may apply) * . Available in most branches throughout the US, but varies by market. Our branches are staffed by experienced customer service professionals who can help you find exactly what you need—fast.

* Grainger Account Required. We can establish a new account for business customers at the time of the emergency call.

Emergency Support Teams
Grainger quickly mobilizes internal and external resources to assist troubled communities in the event of an emergency.

Extended Hours and Personnel
Grainger Branches will stay open 24-hours (unless curfews are imposed by local authorities) during major emergencies. Additional staff are brought in to take orders, assist customers at the counter and load trucks. Our Call Centers are able to accept phone orders 24- hours a day, 7 days a week.

Essential Product Availability
Trailers containing critical products are dispatched to support the relief effort within hours of a disaster. Contingency plans with our suppliers allow us to provide additional equipment quickly.

Additional Resources